Frequently Asked Questions

Everything you need to know about Symbiosis Skincare products, shipping, and returns.

Are Symbiosis Skincare products suitable for sensitive skin?

Yes, our formulas are dermatologically tested and crafted with a blend of potent actives and soothing botanicals to ensure they are gentle yet effective for all skin types, including sensitive skin.

How can I track my order?

Once your order has been dispatched, you will receive a shipping confirmation email containing a tracking number and a link to monitor your delivery's progress in real-time.

What is your return policy?

We offer a 30-day return policy for unopened and unused products. If you are unsatisfied with your purchase, please contact our support team to initiate a return or exchange.

Does Symbiosis Skincare test on animals?

Absolutely not. We are a cruelty-free brand and do not test any of our finished products or ingredients on animals, nor do we work with suppliers who do.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern payment solutions like Apple Pay and Google Pay for a seamless checkout experience.

How should I store my skincare products?

To maintain the efficacy of the active ingredients, we recommend storing your products in a cool, dry place away from direct sunlight and ensuring the lids are tightly closed after each use.